Simulation Overcomes “Skill Masking”

⊲ Restaurant Technology News ⊳ Quick-service restuarant (QSR) staff now juggle complex digital tools, but many hide their uncertainty. In Attensi’s 2025 workforce study of 2,000 employees, 58% admitted to “skill masking” – concealing gaps to appear more competent. Simulation training, using 3D gaming engines to mirror real QSR environments, replaces classroom sessions with virtual shifts. Staff can safely rehearse workflows, build muscle memory, and gain confidence. AI monitors performance, targeting weak spots for personalised training. This hands-on model drives faster proficiency, stronger retention, and better ROI from tech investments in restaurant operations.
⊲ Image – Wikimedia ⊳